EFQM Maturity Assessment

Maria Vitzilaiou – Department of Financial and Management Engineering, School of Engineering, University of the Aegean,
Kountouriotou 42, Chios, 82100, Greece

Thaleia Dima – Department of Financial and Management Engineering, School of Engineering, University of the Aegean,
Kountouriotou 42, Chios, 82100, Greece

Michail Glykas – Department of Financial and Management Engineering, School of Engineering, University of the Aegean,
Kountouriotou 42, Chios, 82100, Greece

Abstract: The paper identifies the approaches of Quality Management Maturity Assessments and proposes the novel Quality Maturity Assessment framework called Glykas Quality Compass (GQC) that evaluates implemen­tation initiatives holistically and comprehensively through a matrix of Crit­ical Success Factors (CSFs) and Enablers. The authors apply the proposed framework in the newly published EFQM Model in order to verify the frame­work’s ease of use and concept validity. The EFQM model criteria were ana­lyzed based on the CSFs and enablers presented in the GQC maturity frame­work. Based on the results of the analysis, the GQC – EFQM Model correla­tion table is presented. The results emphasize the importance of the contri­bution of excellence in improving the quality and performance of organi­zations that desire long-term results and sustainable value. GQC provides and integrates the CSFs with management principles and organizational re­sources with business objectives and leads to an integrated framework of quality management and corporate sustainability.

6th International Scientific Conference on Recent Advances in Information Technology, Tourism, Economics, Management and Agriculture – ITEMA 2022 – Conference Proceedings, Hybrid (University of Maribor, Slovenia), October 27, 2022

ITEMA Conference Proceedings published by: Association of Economists and Managers of the Balkans – Belgrade, Serbia

ITEMA conference partners: Faculty of Economics and Business, University of Maribor, Slovenia; Faculty of Organization and Informatics, University of Zagreb, Varaždin; Faculty of Geography, University of Belgrade, Serbia; Institute of Marketing, Poznan University of Economics and Business, Poland; Faculty of Agriculture, Banat’s University of Agricultural Sciences and Veterinary Medicine ”King Michael I of Romania”, Romania

ITEMA Conference 2022 Conference Proceedings: ISBN 978-86-80194-63-9, ISSN 2683-5991, DOI: https://doi.org/10.31410/ITEMA.2022

Creative Commons Non Commercial CC BY-NC: This article is distributed under the terms of the Creative Commons Attribution-Non-Commercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission.

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