Lejla Žunić – University of Sarajevo, Faculty of Science, Zmaja od Bosne 35, 71000 Sarajevo, Bosnia and Herzegovina
Keywords:
Protected landscape;
Tourist impressions;
Satisfaction;
Loyalty;
Promotion
Abstract: The protected landscape (PL) of Biambare is one of the most famous green sites for local visitors and tourists of Sarajevo. This area is distinguished by beautiful Bosnian Alps (Dinarids) meadows and plenty of spectacular natural phenomena, especially caves; the Central Biambare Cave is currently the most popular. The terrain is situated at an elevation range of 915–1044 m above sea level, so it mostly has a pleasant pre-mountain climate, etc. Therefore, tourism supply is based on different products and activities: speleology; walking in nature; bicycling; riding; hiking; alpinism; fishing; hunting; skiing; and collecting medicinal herbs and mushrooms. The aim of the paper is to represent the Biambare tourist image based on identifying its central natural attributes and according to the evaluation of the visitor’s experience. The two relevant parameters for understanding tourist impressions are: “satisfaction” and “loyalty”. These are higher among foreign than resident visitors, particularly among Middle Eastern tourists, who favour this site above many others in Canton Sarajevo.
6th International Scientific Conference on Recent Advances in Information Technology, Tourism, Economics, Management and Agriculture – ITEMA 2022 – Conference Proceedings, Hybrid (University of Maribor, Slovenia), October 27, 2022
ITEMA Conference Proceedings published by: Association of Economists and Managers of the Balkans – Belgrade, Serbia
ITEMA conference partners: Faculty of Economics and Business, University of Maribor, Slovenia; Faculty of Organization and Informatics, University of Zagreb, Varaždin; Faculty of Geography, University of Belgrade, Serbia; Institute of Marketing, Poznan University of Economics and Business, Poland; Faculty of Agriculture, Banat’s University of Agricultural Sciences and Veterinary Medicine ”King Michael I of Romania”, Romania
ITEMA Conference 2022 Conference Proceedings: ISBN 978-86-80194-63-9, ISSN 2683-5991, DOI: https://doi.org/10.31410/ITEMA.2022
Creative Commons Non Commercial CC BY-NC: This article is distributed under the terms of the Creative Commons Attribution-Non-Commercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission.
Žunić, L. (2022). The Tourist Image of the Protected Landscape of Biambare, Sarajevo. In V. Bevanda (Ed.), International Scientific Conference ITEMA 2022: Vol 6. Conference Proceedings (pp. 139-151). Association of Economists and Managers of the Balkans. https://doi.org/10.31410/ITEMA.2022.139
References
Beerli, A., & Martín, D. J. (2004). Factors influencing destination image. Annals of Tourism Researches, vol. 31 (3)
Bijambare – Bosnia Travel d.o.o.
Development Planning Institute of the Sarajevo Canton. (2009). Spatial Plan of an Area of Special Characteristics “Protected Landscape of Biambare”. https://zpr.ks.gov.ba/prostorni-plan-podru-ja-posebnih-obilje-ja-za-ti-eni-pejza-bijambare
European Environment Agency (EEA). (2012). Report No 5/2012, ISSN 1725-9177.
Huete-Alcocer, N., & López-Ruiz, V. R. (2019). The role of destination image in tourist satisfaction: the case of a heritage site, Economic Research – Ekonomska Istraživanja, DOI: 10.1080/1331677X.2019.1654399
Johanson, M. (2014). Is it safe to travel to Sarajevo? 10 taboo destinations and why you should visit them. International New York Business Times.
Jones, T., & Taylor, S. F. (2007). The conceptual domain of service loyalty: how many dimensions? Journal of Services Marketing 21/1 (2007) 36–51, Emerald Group Publishing Limited [ISSN 0887-6045] [DOI 10.1108/08876040710726284]
Kim, D. J. (2012). An investigation of the effect of online consumer trust on expectation, satisfaction, and post-expectation. Information Systems and e-Business Management, 10:219– 240 DOI 10.1007/s10257-010-0136-2
Kotler, P., & Keller, K. L. (2012). Marketing Management, New Jersey, Prentice Hall
Leung, Y. F., Spenceley, A., Hvengaard, G., & Buckley, R. (2014). Tourism and visitor management in protected areas. IUCN, World Parks Congress, Sidney
Milanolo, S., & Mulaomerovic, J. (2008). Speleological research in the area of PL Biambare. Bilten “Our Karst”, Speleological society of BH Karst, Sarajevo
Newman, J. W., & Werbel, R. A. (1973). Multivariate analysis of brand loyalty for major household appliances. Journal of Marketing Research, Vol. 10, pp. 404–409.
Nezirović, S., Žunić, L., Košić, K., Drešković, N., Avdić, B., Orić, M. (2017). Valorisation of the Biambare caves- PL Biambare. Geographical Reviews (50) 71-82, Macedonian Geographical Society
Rayesh, R. (2013). Impact of Tourist Perceptions, Destination Image and Tourist Satisfaction on Destination Loyalty: A Conceptual Model, Pasos. Revista de Turismo y Patrimonio Cultural, DOI: 10.25145/j.pasos.2013.11.039
Reynolds, K., & Arnold, M. J. (2000). Customer loyalty to Selling and Sales Management. Selling and Sales Management, Vol. 20 No. 2, pp. 89-98.
Stanković, S. M. (2000). Turistička geografija. Univerzitet u Beogradu.
Tasci, A .D. A., Gartner, W. C., & Cavusgil, S. T. (2007). Conceptualization and operationalization of destination image. Journal of Hospitality and Tourism Research, vol. 31 (2): 194– 223. Doi: 10.1177/1096348006297290
Urry, J., & Larsen, J. (2011). The different perspectives of image perception. The Tourist Gaze, SAGE, London
Yoon, Y., & Uysal, M. (2005). An examination of the effects of motivation and satisfaction on destination loyalty: a structural model. Tourism Management, 26 (1): 45-56. Scientific Research Publishing