A Systematic Literature Review of Malcolm Baldrige National Quality Award (MBNQA)

Thaleia Dima – Department of Financial and Management Engineering, University of the Aegean, Kountouriotou, 41, 82100, Chios, Greece

Michael Glykas – Department of Financial and Management Engineering, University of the Aegean, Kountouriotou, 41, 82100, Chios, Greece

Abstract: Many organizations measure and assess organizational perfor­mance as a business excellence strategy and make quality a key element of their overall business philosophy, as quality leads to improved business per­formance. In an increasingly turbulent and competitive business environ­ment, numerous organizations have adopted business excellence frame­works to obtain and monitor progress toward business excellence. Devel­oped in the USA, the Malcolm Baldrige Award is a prominent award con­cerning quality management. This paper reviews approximately 90 jour­nals from different countries, and most of the researchers use the criteria of the Malcolm Baldrige National Quality Award (MBNQA) to gauge organi­zational performance. The paper aims to present the Malcolm Baldrige Na­tional Quality Award (MBNQA) and compare it with even two well-known business excellence models in the world: the Deming Prize and the European Foundation for Quality Management (EFQM) to show what criteria the au­thors can apply to enhance Business Excellence Models (BEMs).

7th International Scientific Conference on Recent Advances in Information Technology, Tourism, Economics, Management and Agriculture – ITEMA 2023 – Conference Proceedings, Hybrid (Faculty of Organization and Informatics Varaždin, University of Zagreb, Croatia), October 26, 2023

ITEMA Conference Proceedings published by: Association of Economists and Managers of the Balkans – Belgrade, Serbia

ITEMA conference partners: Faculty of Economics and Business, University of Maribor, Slovenia; Faculty of Organization and Informatics, University of Zagreb, Varaždin; Faculty of Geography, University of Belgrade, Serbia; Institute of Marketing, Poznan University of Economics and Business, Poland; Faculty of Agriculture, Banat’s University of Agricultural Sciences and Veterinary Medicine ”King Michael I of Romania”, Romania

ITEMA Conference 2023 Conference Proceedings: ISBN 978-86-80194-75-2, ISSN 2683-5991, DOI: https://doi.org/10.31410/ITEMA.2023

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