Thaleia Dima – Department of Financial and Management Engineering, University of the Aegean, Kountouriotou, 41, 82100, Chios, Greece
Michael Glykas – Department of Financial and Management Engineering, University of the Aegean, Kountouriotou, 41, 82100, Chios, Greece
Keywords:
MBNQA;
EFQM;
Deming Prize;
TQM;
Quality performance
Abstract: Many organizations measure and assess organizational performance as a business excellence strategy and make quality a key element of their overall business philosophy, as quality leads to improved business performance. In an increasingly turbulent and competitive business environment, numerous organizations have adopted business excellence frameworks to obtain and monitor progress toward business excellence. Developed in the USA, the Malcolm Baldrige Award is a prominent award concerning quality management. This paper reviews approximately 90 journals from different countries, and most of the researchers use the criteria of the Malcolm Baldrige National Quality Award (MBNQA) to gauge organizational performance. The paper aims to present the Malcolm Baldrige National Quality Award (MBNQA) and compare it with even two well-known business excellence models in the world: the Deming Prize and the European Foundation for Quality Management (EFQM) to show what criteria the authors can apply to enhance Business Excellence Models (BEMs).
7th International Scientific Conference on Recent Advances in Information Technology, Tourism, Economics, Management and Agriculture – ITEMA 2023 – Conference Proceedings, Hybrid (Faculty of Organization and Informatics Varaždin, University of Zagreb, Croatia), October 26, 2023
ITEMA Conference Proceedings published by: Association of Economists and Managers of the Balkans – Belgrade, Serbia
ITEMA conference partners: Faculty of Economics and Business, University of Maribor, Slovenia; Faculty of Organization and Informatics, University of Zagreb, Varaždin; Faculty of Geography, University of Belgrade, Serbia; Institute of Marketing, Poznan University of Economics and Business, Poland; Faculty of Agriculture, Banat’s University of Agricultural Sciences and Veterinary Medicine ”King Michael I of Romania”, Romania
ITEMA Conference 2023 Conference Proceedings: ISBN 978-86-80194-75-2, ISSN 2683-5991, DOI: https://doi.org/10.31410/ITEMA.2023
Creative Commons Non Commercial CC BY-NC: This article is distributed under the terms of the Creative Commons Attribution-Non-Commercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission.
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