How Can AI-Powered Solutions Improve Communication in Healthcare?

Gordana Jelić – Academy of Technical and Art Applied Studies Belgrade, Department School of Information and Communication Technologies, Zdravka Čelara 16, Belgrade, Serbia

Danica Mamula Tartalja – Academy of Technical and Art Applied Studies Belgrade, Department School of Information and Communication Technologies, Zdravka Čelara 16, Belgrade, Serbia

Abstract: AI, as an integral part of various applications and devices in mHealth, can help establish reliable communication in healthcare. AI Chatbots can under­stand and respond to patients’ language, providing instant answers to common questions. They can conduct initial assessments of patients’ physical or mental conditions, assist patients through diverse healthcare processes, and offer sup­port to individuals experiencing adverse health conditions. Additionally, wear­ables and smartphones can collect vast amounts of information that can be fur­ther analyzed using AI and machine learning technologies and used to identi­fy risk factors and potential health patterns that may not be immediately ap­parent, thus enabling personalized healthcare interventions. This paper aims to point out that Chatbots, being user-friendly and highly accessible, are fa­cilitating online healthcare services and helping patients to self-manage their conditions. Therefore, AI-powered solutions can be an efficient tool for improv­ing communication with patients and easing the pressures faced by healthcare professionals.

7th International Scientific Conference on Recent Advances in Information Technology, Tourism, Economics, Management and Agriculture – ITEMA 2023 – Selected Papers, Hybrid (Faculty of Organization and Informatics Varaždin, University of Zagreb, Croatia), October 26, 2023

ITEMA Selected Papers published by: Association of Economists and Managers of the Balkans – Belgrade, Serbia

ITEMA conference partners: Faculty of Economics and Business, University of Maribor, Slovenia; Faculty of Organization and Informatics, University of Zagreb, Varaždin; Faculty of Geography, University of Belgrade, Serbia; Institute of Marketing, Poznan University of Economics and Business, Poland; Faculty of Agriculture, Banat’s University of Agricultural Sciences and Veterinary Medicine ”King Michael I of Romania”, Romania

ITEMA Conference 2023 Selected Papers: ISBN 978-86-80194-76-9, ISSN 2683-5991, DOI: https://doi.org/10.31410/ITEMA.S.P.2023

Creative Commons Non Commercial CC BY-NC: This article is distributed under the terms of the Creative Commons Attribution-Non-Commercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission.

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