Human Resources Management in Quality 4.0 Maturity Assessment

Anastasia Vlastaridou – Department of Financial and Management Engineering, School of Engineering, University of the Aegean, Kountouriotou 42, Chios, 82100, Greece

Evdokia Nikou – Department of Financial and Management Engineering, School of Engineering, University of the Aegean,
Kountouriotou 42, Chios, 82100, Greece

Ioulia Kouroupaki – Department of Financial and Management Engineering, School of Engineering, University of the Aegean,
Kountouriotou 42, Chios, 82100, Greece

Michail Glykas – Department of Financial and Management Engineering, School of Engineering, University of the Aegean,
Kountouriotou 42, Chios, 82100, Greece

Abstract: The paper analyzes critical success factors and enablers for the maturity assessment of Quality 4.0 implementations. The emphasis is on how digital transformation technologies have impacted human resource processes and how technology and quality are related. This study presents a literature review on Quality 4.0 and provides an overview of the key issues and future perspectives for quality management in the digital era. The re­search results contribute to the digitalization and quality literature and a holistic approach that should be composed of CSFs and Enablers. No previ­ous studies have been identified that provide a holistic analysis.

6th International Scientific Conference on Recent Advances in Information Technology, Tourism, Economics, Management and Agriculture – ITEMA 2022 – Conference Proceedings, Hybrid (University of Maribor, Slovenia), October 27, 2022

ITEMA Conference Proceedings published by: Association of Economists and Managers of the Balkans – Belgrade, Serbia

ITEMA conference partners: Faculty of Economics and Business, University of Maribor, Slovenia; Faculty of Organization and Informatics, University of Zagreb, Varaždin; Faculty of Geography, University of Belgrade, Serbia; Institute of Marketing, Poznan University of Economics and Business, Poland; Faculty of Agriculture, Banat’s University of Agricultural Sciences and Veterinary Medicine ”King Michael I of Romania”, Romania

ITEMA Conference 2022 Conference Proceedings: ISBN 978-86-80194-63-9, ISSN 2683-5991, DOI: https://doi.org/10.31410/ITEMA.2022

Creative Commons Non Commercial CC BY-NC: This article is distributed under the terms of the Creative Commons Attribution-Non-Commercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission.

References

Alam, A., & Mukherjee, U. (2014). HRM – A Literature Survey. IOSR Journal of Business and Man­agement, 16, 31–38.

Bedwell, W. L., Wildman, J. L., DiazGranados, D., Salazar, M., Kramer, W. S., & Salas, E., (2012). Collaboration at work: An integrative multilevel conceptualization. Human Resource Man­agement Review, 22 (2), 128–145.

Bissola, R., & Imperatori, B. (2019). HRM 4.0 For Human-Centered Organizations. Emerald Group Publishing.

Brauweiler, H.-C., Kurchenkov, V. V., Abilov, S. & Zirkler, B., eds. (2020). Digitalization and In­dustry 4.0: Economic and Societal Development: An International and Interdisciplinary Ex­change of Views and Ideas [online]. Wiesbaden: Springer Fachmedien Wiesbaden. Available from: http://link.springer.com/10.1007/978-3-658-27110-7 [Accessed 27 Apr 2022].

Casalet, M., & Stezano, F. (2020). Risks and opportunities for the progress of digitalization in Mex­ico. Economics of Innovation and New Technology, 29(7), 689–704.

Dias, A., Carvalho, A. M,. & Sampaio, P. (2021). Quality 4.0: literature review analysis, definition and impacts of the digital transformation process on quality. International Journal of Quality & Reliability Management, ahead-of-print.

Fonseca, L., Amaral, A., & Oliveira, J. (2021). Quality 4.0: The EFQM 2020 Model and Industry 4.0 Relationships and Implications. Sustainability, 13, 1.

Ghosh, S., Muduli, A., & Pingle, S. (2021). Role of e-learning technology and culture on learning agility: An empirical evidence. Human Systems Management, 40 (2), 235–248.

Imperatori, R., & Bissola, B. (2018). HRM 4.0: The Digital Transformation of the HR Department. In: Human Resource Management and Digitalization. Routledge.

Ltd, I.-I. B., (2019). EDITORIAL. VADYBA, 34 (1), 5–6.

Manuti, A., & de Palma, P. D. (2018). The Cognitive Technology Revolution: A New Role of HR Practices? In: Manuti, A. and de Palma, P. D., eds. Digital HR: A Critical Management Ap­proach to the Digitalization of Organizations [online]. Cham: Springer International Publish­ing, 39–53. Available from: https://doi.org/10.1007/978-3-319-60210-3_3 [Accessed 6 Jul 2021].

Marin, G. D., & Nila, C. (2021). Branding in social media. Using LinkedIn in personal brand com­munication: A study on communications/marketing and recruitment/human resources spe­cialists perception | Elsevier Enhanced Reader [online]. Available from: https://www.science­direct.com/science/article/pii/S259029112100070X [Accessed 31 Oct 2021].

Prakash, N. B., & Mores, G. S. (2019). Digitalization of HRM Practice in the Present Scenario, 5.

Pratibha, Shiva, A. & Arora, R. (2021). Impact of HRM practices on organisational commitment: evidence from school educators’ in Indian context. World Review of Entrepreneurship, Man­agement and Sustainable Development, 17 (2–3), 186–205.

Ranjith, K. R., Ganesh, L. S., & Rajendran, C. (2021). Quality 4.0 – a review of and framework for quality management in the digital era. International Journal of Quality & Reliability Man­agement [online], ahead-of-print (ahead-of-print). Available from: https://doi.org/10.1108/IJQRM-05-2021-0150  [Accessed 4 May 2022].

Sader, S., Husti, I., & Daroczi, M. (2021). A review of quality 4.0: definitions, features, technologies, applications, and challenges. Total Quality Management & Business Excellence, 0 (0), 1–19.

Schneider, P. (2018). Managerial challenges of Industry 4.0: an empirically backed research agenda for a nascent field. Review of Managerial Science, 12 (3), 803–848.

Sukreep, S., Elgazzar, K., Chu, H., Mongkolnam, P. & Nukoolkit, C. (2019). iWatch: A Fall and Ac­tivity Recognition System Using Smart Devices. International Journal of Computer and Com­munication Engineering, 8 (1), 18–31.

Sharma, P. (2021). Internet of Things and Blockchain. In: Blockchain for Business [online]. John Wiley & Sons, Ltd, 296–336. Available from: https://onlinelibrary.wiley.com/doi/abs/10.1002/9781119711063.ch13  [Accessed 31 Oct 2021].

Poongodi, S., Jayanthi, P., & Ramya, R. (2021). Users Perception towards Google Pay. PalArch’s Journal of Archaeology of Egypt / Egyptology, 18 (1), 4821–4825.

Stepantseva, A., & Breitenecker, R. (2020). Digital Transformation of Business Models in the bank­ing sector: a multiple case study. [online]. Linz. Available from: https://resolver.obvsg.at/urn:n­bn:at:at-ubl:1-38982  [Accessed 10 Oct 2021].

Syed, J., & Bayeroju, O. (2019). HRM and business performance. In: 5TH BIENNIAL CONFER­ENCE – Nigeria 2020 [online]. Presented at the 5TH BIENNIAL CONFERENCE – Nigeria 2020. Available from: https://www.africaacademyofmanagement.org/conferences/index.php/afambc/bc2020/paper/view/158  [Accessed 6 May 2021].

Wilkesmann, M., & Wilkesmann, U. (2018). Industry 4.0 – organizing routines or innovations? VINE Journal of Information and Knowledge Management Systems, 48 (2), 238–254.

Zaitouni, M., Harraf, A., & Kisswani, A. M. (2020). Resources for development: the relationship of HRM practices and continuous learning culture with training success, 18.

Zonnenshain, A., & Kenett, R. S. (2020). Quality 4.0—the challenging future of quality engineer­ing. Quality Engineering, 32 (4), 614–626.