THE SELECTED ISSUES OF THE CONCEPT OF RESILIENCE AND THE WAY OF ITS APPLICATION IN CRISIS MANAGEMENT OF THE COMPANY

Crisis Management Department, Faculty of Security Engineering, University of Žilina, Univerzitná 8215/1, 010 26 Žilina, Slovakia
Faculty of Social and economic relations, Alexander Dubček University of Trenčin, Študentská 3, 911 50 Trenčín, Slovakia

DOI: https://doi.org/10.31410/itema.2018.611
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2nd International Scientific Conference on Recent Advances in Information Technology, Tourism, Economics, Management and Agriculture – ITEMA 2018 – Graz, Austria, November 8, 2018, CONFERENCE PROCEEDINGS published by the Association of Economists and Managers of the Balkans, Belgrade, Serbia; ISBN 978-86-80194-13-4

Each enterprise can be taken as a system of social, economic and other relationships which are connected together and have a serious impact on each other’s. An enterprise should have own capacity (resources, knowledge) to flexible reaction on incidents (disruptions, changes) with the impact on its strategy due to the conditions in which the company operates. The realization of business activities in dynamic conditions is not easy. The dynamics of changes is constantly growing; the business surroundings, market conditions, competition of activities, customer demands on the quality of services provided, and many other factors change so quickly that resilience of the company becomes important strategic ability. The paper deals with the concept of resilience, which is the framework for reaction on identified opportunities, threads and risks. In the paper, there are presented different definitions, aspects and approaches of organizational resilience and possibilities of its quantification. It is described also the application of the approach – quantification of organizational resilience. For achieving of main aim of the paper the qualitative (expert estimation) and quantitative methods (multi-criteria analysis) were used. The output of a qualitative assessment of the company’s resilience is the design of measures to increase the company’s resilience. The output of quantitative assessment of company’s resilience is the determination of those areas in which an enterprise needs to increase its resilience. 
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